Question 7 of 7Help
Getting Help Around Gateway Casinos Innisfil
Gambling help for visitors to Gateway Casinos Innisfil comes from lines and programs that serve all of Ontario. Each one is listed below with what it does, starting with ConnexOntario, which answers at any hour and charges nothing.
By the Question DeskChecked October 10, 2026
Who do you call for help?
Calls about addiction, mental health or gambling go to ConnexOntario at no cost, day or night. The number is 1-866-531-2600. When a call feels too hard, a text with the word CONNEX can go to 247247, and a chat is open on connexontario.ca. Calls to the phone line get an answer day or night.
A crisis needs a different number. Anyone in crisis can call or text 988, the Suicide Crisis Helpline. That line also answers at any hour, every day.
How do you take a break from casinos?
For land casinos, the ones you walk into, OLG's self-exclusion program is My PlayBreak. Self-exclusion means asking to be kept out. A break can run for 3 months or 6 months, or for anywhere from 1 to 5 years. Throughout it, the person cannot go into any casino in Ontario, including the one in Innisfil. Once the break starts, its length cannot be changed.
There are three ways to enrol. The first is to phone 1-800-387-0098, the OLG Support Centre. Another is asking a staff member at a casino. The third is visiting a PlaySmart Centre.
What about online sites and PlaySmart?
BetGuard covers online play. It is run by iGaming Ontario, and anyone 19 or older can use it at betguard.ca. With one block, the person is shut out of each regulated online gambling site across Ontario, and OLG.ca is one of them. The block lasts for a term the person chooses, or for 1 year, 5 years or 6 months. Walk-in casinos, the one in Innisfil among them, stay outside it.
PlaySmart, at playsmart.ca, is OLG's responsible gambling program. It runs PlaySmart Centres inside OLG casinos.
Should you set a spending limit?
The advice here is general and does not describe this casino. Each casino game carries a house edge, meaning a margin built in on the casino's side. In the long run, players taken together lose more than they win. A spending limit set at home before leaving is easier to stick to than one set among the tables and machines.
Small questions, short answers
- Can a casino break be ended early?
- A break cannot be ended early. Once a My PlayBreak term starts, its length stays as it was chosen.
- Can a family member enrol someone else in a break?
- A person enrols in My PlayBreak through one of three ways: the OLG Support Centre at 1-800-387-0098, a staff member at a casino, or a PlaySmart Centre.
- Does ConnexOntario pick up late at night?
- Yes, it answers at any hour and charges nothing. It can be reached by a call to 1-866-531-2600, a text of CONNEX to 247247, or a chat on connexontario.ca.